Shipping & Returns

At OROS Research, we make every effort to process and ship all orders within 1 business day or less. Orders placed and paid before 3:00 PM Eastern Time (Monday–Friday) are typically shipped the same day.

Orders placed after 3:00 PM or on weekends/holidays will be processed the following business day.

Please allow for additional time during inclement weather, holidays, or unforeseen events.

All orders are shipped via UPS in padded thermal mailers to protect your order and maintain product integrity. We charge a flat shipping rate of $15.00, which includes shipping insurance for loss, damage, or theft in transit.

Expedited shipping options are available during checkout. Please note that this affects carrier delivery times only and does not expedite internal order processing.

Carrier delivery timelines are estimates and not guaranteed. OROS Research is not liable for delays caused by UPS or other carriers once a package is in transit.

All orders include shipping insurance. If your order is lost, damaged, or stolen, please contact us within 7 days of delivery, or if your tracking has not updated within 3 business days, at support@orosresearch.com.

We are unable to assist with shipping issues reported beyond the 7-day window.

All sales are final. Due to the nature of our products, we do not accept returns or offer refunds. If a pricing error or issue occurs, store credit may be issued at our sole discretion.