Shipping insurance
Every order, fully insured.
Full-value shipping insurance is included free on every order. If a package is lost, stolen or damaged, we reship it.
Lost
Tracking stalls or the carrier confirms the package is lost.
Stolen
Marked delivered but never received.
Damaged
Vials or packaging arrive broken or compromised.
How it works
- 1Contact support with your order number and a short description of what happened.
- 2For damaged items, include a photo of the package and contents.
- 3We confirm the details and reship your order at no cost to you.
The details
- No added cost and nothing to select at checkout — coverage is automatic.
- Coverage is for the full value of your order.
- Applies to every shipping option: UPS Ground, UPS 2-Day, USPS and Overnight.
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