Shipping & Returns Policy

Need Help or Have Questions?

Looking for answers to our most frequently asked questions? Click here to visit our FAQ page.

Order Processing

At OROS Research, we make every effort to process and ship all orders within 1 business day or less. Orders placed and paid before 3:00 PM Eastern Time (Monday–Friday) are typically shipped the same day.

Orders placed after 3:00 PM or on weekends/holidays will be processed the following business day.

Please allow for additional time during inclement weather, holidays, or unforeseen events.

Shipping Methods & Rates

All orders are shipped via UPS Ground in padded thermal mailers to protect your order and maintain product integrity. We charge a flat shipping rate of $15.00, which includes shipping insurance for loss, damage, or theft in transit.

Expedited Shipping

Expedited shipping options are available during checkout. Please note that this affects carrier delivery times only and does not expedite internal order processing.

When Will My Tracking Number Be Available?

Tracking numbers are emailed to you automatically as soon as your shipping label is created. Please allow up to 24 hours for tracking updates to appear once your order is scanned by the carrier.

Tracking & Delivery

Carrier delivery timelines are estimates and not guaranteed. OROS Research is not liable for delays caused by UPS or other carriers once a package is in transit.

Shipping Issues & Insurance Claims

All orders include shipping insurance. If your order is lost, damaged, or stolen, please contact us within 7 days of delivery, or if your tracking has not updated within 3 business days, at support@orosresearch.com.

We are unable to assist with shipping issues reported beyond the 7-day window.

Returns & Refunds

All sales are final. Due to the nature of our products, we do not accept returns or offer refunds. If a pricing error or issue occurs, store credit may be issued at our sole discretion.

Do You Ship Internationally or to Military Bases?

No. At this time, we only ship within the United States. We do not ship to U.S. territories, international addresses, or military (APO/FPO/DPO) bases.

Customer Support

If you have questions about your order, shipping, or policies, feel free to reach out to us at: